Privacy Policy

This Privacy Policy ("Policy") describes how Service Finder LLC, doing business as StudentMower ("StudentMower," "Company," "we," "us," or "our") collects, uses, discloses, and protects information obtained through your use of the StudentMower platform, including all related websites, subdomains, software, messaging systems, communication interfaces, APIs, mobile interfaces, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree to this Policy, you must immediately discontinue use of the Platform. This Policy should be read in conjunction with our Terms of Service.

1.1 Information You Provide Directly

When you use the Platform, you may provide the following categories of information:

• Account Information: Name, email address, phone number, username, password, and profile details
• Profile Content: Service descriptions, availability, pricing, photos, biographical information, and service area
• Communication Data: Messages, inquiries, responses, and any content exchanged through Platform messaging systems
• Transaction Information: Service requests, booking details, scheduling information, and service history
• Location Data: Service addresses, ZIP codes, city/state information, and general geographic location
• Identity Verification: Information provided for account verification purposes, if applicable

1.2 Information Collected Automatically

We automatically collect certain technical and usage information when you access the Platform:

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers
• Usage Data: Pages visited, features used, time spent on Platform, clickstream data, search queries, and interaction patterns
• Log Data: Access times, error logs, referring URLs, and exit pages
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third-party sources including:

• Analytics providers and data aggregators
• Third-party authentication services (if you choose to sign in through such services)
• Public databases and data enrichment services
• Fraud prevention and security services

We use collected information for the following purposes:

2.1 Platform Operations

• Facilitate connections between Customers and Students
• Enable communication and messaging between users
• Create, maintain, and manage user accounts
• Process service requests and facilitate scheduling
• Display user profiles and service listings

2.2 Communications

• Send transactional notifications regarding Platform activity
• Deliver service confirmations, updates, and alerts
• Respond to inquiries and provide customer support
• Send administrative messages and policy updates

2.3 Platform Improvement and Analytics

• Analyze Platform usage and user behavior
• Improve features, functionality, and user experience
• Conduct research and data analysis
• Measure effectiveness of Platform features

2.4 Security and Compliance

• Detect, prevent, and investigate fraud, abuse, and security incidents
• Enforce Terms of Service and Platform policies
• Comply with legal obligations and respond to lawful requests
• Protect rights, property, and safety of StudentMower, users, and the public

3.1 SMS Program Description

By providing your mobile phone number and expressly consenting to receive SMS messages, you explicitly agree to receive automated text messages from StudentMower related to Platform activity, service requests, and account notifications. These communications are transactional and operational in nature.

3.2 Types of SMS Messages

• Service request confirmations and status updates
• Notifications when Students respond to inquiries
• Scheduling reminders and changes
• Account security alerts and verification codes
• Platform updates and important announcements

3.3 Consent and Opt-Out Rights

3.4 Mobile Number Privacy Protection

We treat mobile phone numbers with strict confidentiality. We do not sell, rent, trade, or share your mobile phone number with third parties for their marketing purposes. Your phone number is used exclusively for Platform-related communications as described in this Policy.

3.5 SMS Service Providers

We use third-party service providers (including Twilio) to facilitate SMS communications. These providers are bound by strict confidentiality obligations and may only use your information to provide messaging services on our behalf. Supported carriers include major U.S. mobile networks. Carrier coverage may vary.

4.1 Types of Technologies Used

We use the following technologies to collect information:

• Cookies: Small text files stored on your device to remember preferences and track usage
• Web Beacons/Pixels: Transparent graphic images used to track user actions and measure engagement
• Local Storage: Browser storage mechanisms to maintain session state and preferences
• Analytics Tools: Third-party services that collect and analyze usage data

4.2 Purposes of Tracking

• Understand Platform usage patterns and user behavior
• Measure effectiveness of features and marketing efforts
• Track conversion rates and user acquisition sources
• Improve Platform performance and user experience
• Detect and prevent fraudulent activity

4.3 Third-Party Analytics

We may use third-party analytics providers (such as Google Analytics, Firebase Analytics, or similar services) to help us understand Platform usage. These providers may collect information about your online activities over time and across different websites. We do not control these third parties' tracking technologies or how they may be used.

4.4 Your Cookie Choices

You may disable cookies through your browser settings. However, certain Platform features may not function properly if cookies are disabled. Disabling cookies will not prevent you from using core Platform features but may affect your user experience.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share information in the following limited circumstances:

5.1 Platform Users

When you create a Student profile, certain information (such as your name, service area, availability, and profile details) becomes visible to Customers searching for services. When you submit a service request as a Customer, Students may view your name, location, and request details.

5.2 Service Providers

We share information with third-party service providers who perform functions on our behalf, including:

• Cloud hosting and storage providers (e.g., Firebase, Google Cloud)
• SMS and email communication services (e.g., Twilio, SendGrid)
• Analytics and data processing services
• Security and fraud prevention services
• Customer support tools and services

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using it for their own purposes.

5.3 Legal Requirements and Protection

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or lawful government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of StudentMower, users, or the public
• Detect, prevent, or investigate fraud, security incidents, or illegal activity

5.4 Business Transfers

If StudentMower is involved in a merger, acquisition, sale of assets, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on the Platform.

5.5 Aggregate or De-Identified Data

We may share aggregate, anonymized, or de-identified data that cannot reasonably be used to identify you for research, analysis, marketing, or other business purposes.

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Information: Retained while your account remains active and for a reasonable period thereafter to facilitate Platform operations
• Communication Records: Retained to maintain service history and address disputes
• Transaction Data: Retained for accounting, tax, and legal compliance purposes
• Technical and Log Data: Typically retained for 90-180 days unless needed for security or legal purposes

6.2 Deletion and Deactivation

When you request account deletion, we will deactivate your account and remove your profile from public view. However, we may retain certain information as needed for legitimate business purposes, legal compliance, fraud prevention, dispute resolution, and enforcement of our agreements. Retained information will not be publicly displayed or used for marketing purposes.

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

7.1 Security Measures Include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure authentication mechanisms and password protections
• Regular security assessments and vulnerability testing
• Access controls limiting employee and contractor access to personal information
• Monitoring for suspicious activity and security incidents
• Use of reputable cloud infrastructure providers with robust security certifications

7.2 Limitations

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. Any transmission of information is at your own risk. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@studentmower.com.

8.1 Access and Correction

You may access and update your account information at any time through your account dashboard. If you need assistance accessing or correcting your information, contact us at privacy@studentmower.com.

8.2 Account Deletion

You may request deletion of your account by contacting privacy@studentmower.com. Upon deletion:

• Your profile will be removed from public view
• You will no longer appear in search results
• Your account will be deactivated
• Certain information may be retained as described in Section 6.2

8.3 Communication Preferences

You may opt out of promotional communications (if any) by following unsubscribe instructions in those messages. You may opt out of SMS messages by replying STOP to any text message. Please note that you cannot opt out of certain transactional messages necessary for Platform operation.

8.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our Platform does not currently respond to DNT signals because there is no widely accepted standard for how to interpret such signals.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information.

9.1 Your CCPA Rights

• Right to Know: Request disclosure of categories and specific pieces of personal information collected, sources of collection, purposes for collection, and third parties with whom information is shared
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
• Right to Opt-Out of Sale: Opt out of sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

9.2 Exercising Your Rights

To exercise your CCPA rights, contact us at privacy@studentmower.com with "California Privacy Rights Request" in the subject line. We will verify your identity before processing your request and respond within 45 days.

9.3 Disclosure of Information Sharing

We do not sell personal information. We share personal information only as described in Section 5 of this Policy.

The Platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Platform or provide any information to us.

Students between the ages of 13 and 17 must obtain parental or guardian consent before using the Platform. We rely on users to truthfully represent their age and compliance with this requirement.

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@studentmower.com.

The Platform is operated from the United States and is intended primarily for users located in the United States. If you access the Platform from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using the Platform, you consent to the transfer of your information to the United States and its processing as described in this Policy.

The Platform may contain links to third-party websites, applications, or services not operated by StudentMower. This Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this Policy and, where appropriate, by sending you an email notification or displaying a prominent notice on the Platform.

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: